Cancellations and Refunds:
We will be able to accept a cancellation request any time before we ship your order. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.
Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
Refunds: 100% Refund before product it shipped after deducting transaction charges. No refunds will be entertained after product is shipped.
Orders – Also note, if the payment is not received within 3 days of placing an order it will be automatically cancelled.
REFUND AND RETURN POLICY
Art Local Studio ensures our shipments go through proper packaging and inspection before dispatch. The likelihood of damage is very small. However, in case there is any damage, here’s how you can get a replacement:
Art Local Studio offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation. Full unboxing video is required starting from opening the parcel to the damaged product wanting to be exchanged or returned. Replacement will not be made in cases of damage due to normal wear and tear, incidental damage due to malfunctioning of product, and negligence on part of the customer.
If you are eligible for a replacement, you may notify us within 2 days from the date of delivery and ship the product back to us for a free replacement.
Before confirming an exchange, we would require proof of defect in product in the form of a unboxing video, while the product is still in its packaging.
In case the product you have returned is out of stock, we will provide you with a credit note equal to the value of the product you purchased. The credit note will be sent to you via email and can be used to purchase anything of that value from the online store within three months.
100% Refund before product is shipped after deducting transaction charges. No refunds will be entertained after product is shipped.
Please ensure the item(s) are packed securely to prevent any damage during transit.
Cash On Delivery (COD)
We only offer cash on delivery for Local Pick up(Surat zone)
All transactions are processed in Indian Rupees (INR).